E-ZPass Guide
📱 What is E-ZPass?
E-ZPass is a contactless electronic payment system that allows you to drive through toll points without stopping. The small transponder device uses radio frequency technology to automatically deduct tolls from your prepaid account as you pass through the toll plaza.
💰 E-ZPass Benefits for Bridge Users
Same Low Rate: E-ZPass and Tolls by Mail both cost $10.17 for cars on the Verrazzano-Narrows Bridge
Faster Travel: Drive through without stopping - no waiting for license plate processing
Required for Discounts: Staten Island residents must use E-ZPass to get the $2.75 discounted rate
Works Everywhere: Valid on all MTA bridges and tunnels, plus 17 other states
🔧 How to Get E-ZPass
1. Sign Up Online (Easiest)
Website: e-zpassny.com
Requirements:
- Valid driver's license
- Credit card or bank account for payments
- Vehicle information (license plate, make, model)
- $25 minimum account balance
Account Setup Fee: $1 per transponder
Transponder Cost: $5-15 depending on type
2. Visit a Customer Service Center
Locations in NYC area:
- Brooklyn: 625 Atlantic Ave (near Barclays Center)
- Queens: 132-12 14th Ave, College Point
- Staten Island: 1775 South Avenue
- Manhattan: 2 Columbus Circle
Bring: Driver's license, vehicle registration, payment method
3. Buy at Retail Locations
Available at: AAA offices, Costco, Stop & Shop, CVS, Walgreens, and many gas stations
Note: Still need to register online or call to activate
🚗 Installation & Usage
Mounting Your Transponder
Cars: Center of windshield, behind rearview mirror
Motorcycles: Special motorcycle mount available
Commercial Vehicles: Lower right corner of windshield
Important: Remove old E-ZPass devices from other states to avoid double-charging
Account Management
Auto-Replenishment: Set automatic refills when balance gets low
Online Access: Check balance, view trips, add vehicles at e-zpassny.com
Mobile App: E-ZPass NY app for smartphone management
Customer Service: 1-800-333-8655
🏠 Staten Island Resident Discount
Massive Savings: Pay only $2.75 instead of $10.17 per crossing (73% discount)
How to Apply for Resident Discount
Step 1: Get regular E-ZPass account first
Step 2: Apply for resident program at MTA Resident Discount Program
Step 3: Provide proof of Staten Island residency:
- Current driver's license with Staten Island address
- Utility bill or lease agreement
- Vehicle registration
Processing Time: 2-3 weeks after application
Annual Savings: Regular commuters save $2,000-3,500 per year
🚛 Commercial Vehicle Users
Business Accounts: Manage multiple vehicles and drivers
Fleet Management: Detailed reporting and billing
Volume Discounts: Available for high-usage commercial accounts
❓ Common Questions
What if I don't have E-ZPass?
No problem! License plate is automatically photographed and you'll receive a Tolls by Mail bill within 30 days. Same $10.17 rate for cars.
Can visitors get E-ZPass?
Yes! Non-New York residents can get NY E-ZPass. Works in 17 states across the eastern United States.
What if my transponder doesn't work?
You'll be charged the Tolls by Mail rate. Contact customer service to get credit and fix the issue.
Lost or stolen transponder?
Call 1-800-333-8655 immediately to report it. Your account will be protected and a replacement sent.
💡 Pro Tips for Bridge Users
Keep $10+ Balance: Avoid account suspensions
Update Vehicle Info: If you change cars, update your account
Check Monthly: Review statements for accuracy
Backup Payment: Have a secondary payment method on file